li CarePrecise Policies and Terms of Use
Healthcare provider data and medical marketing lists

Policies and Terms of Use

By their use of this website and the viewing of its contents all visitors affirm agreement with, and consent to, and signify their promise to comply with the terms, conditions, and limitations of the Policies and Terms of Use enumerated below.

 

Where the name "CarePrecise" is used here, it refers to the legal name of the company, "CarePrecise LLC".

 

Privacy Policy

Your privacy is a serious concern to us. We adhere to a strict Privacy Policy, enumerated here:

CarePrecise LLC takes the privacy of our users very seriously. The preservation of your privacy is vitally important to our business. Because the information you provide to us helps us improve our media products and increase our circulation, we work hard to earn and keep your trust. In short, we adhere to the following principles to protect your privacy:

  • We will not rent or sell your personally identifiable information to third parties;
  • We will not share information from cookies or other technology with any third party except as necessary for the functioning of the website;
  • We will not share your contact information with another entity without your consent;
  • Any personally identifiable information or other sensitive information that you provide will be secured with the same standard protocols and technology that we use to secure our own sensitive business information and transactions.

Notice of any change that materially affects ways in which your information may be used or shared will be posted in updates to the relevant Privacy Policy. If you continue to use our website and services after notice of changes have been sent to you or published on our site, you automatically provide your consent to the changed practices. Use of web sites belonging to CarePrecise LLC constitutes your acceptance of the relevant Privacy Policy.

Information Collection

Newsletter Subscriptions

In order to subscribe to our publications or notification lists, you must give us certain information. You may be required to provide some or all of the following contact information: email address, country, ZIP/postal code, your title, type of organization, the industry you represent, and your involvement in the purchase of IT products and services. This list of requirements may change from time to time; any such changes are incorporated into this agreement by reference. By submitting this data, you agree to these terms.

Contact Form Inquiries

We will send you responses to your support and sales requests, receipts for purchases and other operational communications, and we may send you infrequent promotional offers. You can unsubscribe using the "unsubscribe" link on any of these offers.

Online Purchases

If you make a purchase from CarePrecise LLC you may have to provide additional information, such as your street address, telephone number, and other contact information, in order for our fulfillment process to assure that you receive your purchase. If you use your credit card with us, rest assured that CarePrecise LLC does not store or in any way share purchase information including credit card information with any third party except with your bank through the secure PayPal credit card processing system or the secure PayPal payment system. If you purchase with a credit card by phone, fax or mail, your card information is transmitted to the payment processing system via encryption, and any physical or virtual record is destroyed immediately after processing is completed. If you purchase through our online system, none of your credit card information is stored by our system. After a purchase has been processed, we no longer have access to your PayPal billing information, and it is not stored in any database in any of our servers or digital storage media. Your online transactions are secured by encrypted Secure Sockets Layer (SSL) technology, ensuring a high level of security. The IP address and relevant abbreviated billing information related to your purchase is stored in a secured environment accessible only to CarePrecise LLC administrative personnel.

From time to time CarePrecise may record a call or web meeting for training and quality assurance purposes. Videos are never shared outside of the call or meeting attendees.

Our Company

From time to time CarePrecise receives email addresses from our trading partners, and from other websites under the CarePrecise banner, including but not limited to our founding firm HITTG, as well as NPIdentify, and MEDICAlistings. If you receive an unwanted promotional email message from us, you may use the "unsubscribe" link on the email message, or reply with the word "REMOVE" in the subject line, to remove yourself from such mailings.

Cookies & Log Files

Like most web sites, careprecise.com and related wholly-owned web sites may occasionally use cookies and log files to track site usage. A cookie is a tiny data file which resides on your computer which allows web sites you visit to recognize you as a user when you return to the site using the same computer and web browser. Unfortunately, if your browser settings do not allow cookies, you might not be able to use some features of our webspace. Like the information you enter when you established your account (on your My Account pages), cookie and log file data is used to customize your experience on the web site and to provide us with aggregate usage information which helps us improve the site.

Due to the communications standards on the Internet, when you visit our web site we automatically receive the URL of the site from which you came and the site to which you are going when you leave our site. We also receive the Internet protocol (IP) address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, as well as the name of your ISP. This information is used to analyze trends to help us improve our service. CarePrecise may track users' use of the site and obtain user identities via third parties, and use that information commercially.

Children

Children are not eligible to use our web sites or services and we ask that minors (under the age of 18) do not submit any personal information to us or use the services. We do not knowingly send communications of any kind to persons under the age of 18, and are grateful to parents for informing us if this should inadvertently occur. In accordance with web best practices, any page that may be inappropriate for children to access will carry a rating tag that can be read by screening software. Parents may contact us at this email address to request that children’s email addresses be placed on our Do Not Send list.

Information Use

We use the personally identifiable information you choose to provide on this site to deliver products and services to you, and may from time to time be used to offer you additional products or services; however, we value your time and trust, and we promise to strictly limit contacting you for promotional purposes. Other information is collected from the use of our web site and is owned by CarePrecise LLC and/or Google and other web services providers who assist CarePrecise LLC in providing web services to you. We may use it for our own commercial purposes, but CarePrecise LLC itself will not intentionally share it with any outside entity.

CarePrecise.com Communications

We will communicate with you through email and notices posted on this website. Emails include but are not limited to messages which you will receive to confirm your subscription, acknowledge the completion of the confirmation process, assist you in using our services, respond to your inquiries and comments, assist you in updating your information, and/or assist you in unsubscribing. Should you ever decide you wish to stop receiving publications to which you have subscribed or for which you have received a subscription invitation, send email to this address to place your email address on our master “Do Not Send” list.

Customized Content

Information you provide when you subscribe or on your My Account pages may be used to customize your experience of our web site or publications.

Software

Information provided during the download, installation and use of CarePrecise LLC and partners' products is used to make your software work properly, and to provide us with information which we may use to improve our products. We reserve the right to use information obtained from software installation and use for reasons relating to product development, statistical analysis and marketing and promotion of products sold directly by CarePrecise LLC. No personally identifiable information collected in this way is rented or sold to any third party.

Clients

CarePrecise LLC reserves the right to disclose the names of business entities with whom we do business, including our business customers.

Information Sharing

Sharing Information With Third Parties

Let us stress again that CarePrecise LLC takes the privacy of our users very seriously. We will never sell or rent the personally identifiable information that you give us using a web form or account page to any third parties for marketing purposes.

By design, our web site and publications do not offer any mechanism by which an email address or other identifiable information that you give us via a web form or account page or email communication can be shared with public Internet users, EXCEPT in the event that you choose to forward an email message from us to another person. Unless you are part of an email discussion group involved in a specific activity of our company in the course of our consulting work, we send all email publications blind; that is, others receiving the message will not see your email address. However, please remember that if you forward an email message, the recipient will be able to read your email address.

Legal Disclaimer

It is possible that we may need to disclose personal information when required by law. We will disclose such information when we have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding, or other legal process served on our company or to exercise our legal rights or defend against legal claims.

Contents of CarePrecise Data Products

CarePrecise acquires healthcare provider data from government sources that has been cleared for public access. Some other data is collected and made a part of our products but all such proprietary data is unrelated to personally identifiable information and does not represent any privacy issue.

Internal Email Lists

Our internal email lists are, for the most part, opt-in lists. CarePrecise LLC works with others in the healthcare industry to reach new customers by partnering in occasional promotions which may result in CarePrecise emailing an addressee who has not explicitly opted in to a CarePrecise list, but who has given our partner permission to send related promotional offers. In such cases, an email message may appear to be unsolicited email (spam), but has been sent within a permissible use agreement. If the message is unwanted, the recipient will in every case be able to be removed from future mailings by following easy instructions at the bottom of the message. If the recipient believes that any such message has been received through unauthorized use or abuse, or if the recipient suspects that CarePrecise received the email address improperly, we strongly encourage them to contact us so that we may investigate and, of course, see to it that the use is not repeated. If a partner which represents itself as having a permissible use agreement with the addressee is found to be unable to substantiate the claim, CarePrecise LLC will remove suspect addresses, block them from future entry, and may take additional action within the partner relationship. Please report suspected abuse at this email address.

Changes to this Privacy Policy

We may update this privacy policy from time to time. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your accounts and subscriptions. Changes to the policy will be made available for review on this page.

Questions or Comments

If you ever have a concern or complaint about information you have provided to us, you should contact us at this email address to explain your concern. You may also contact us at:

Attn: Privacy
CarePrecise LLC
6110 E. 51st Pl, #33514
Tulsa, OK 74153-3514

Limitations on Quotes, Processing fees

Quote Expiration. Unless otherwise indicated on the original invoice, CarePrecise quotes expire thirty (30) days following the Invoice Date. Verbal quotes are not invoices, and may be withdrawn at the sole discretion of CarePrecise LLC.

Custom Quotes. CarePrecise is happy to run custom quotes for our customers. However, because creating complex quotes sometimes involves a significant amount or work for our team, there are a few limitations on performing the complex searches required to produce some quotes. CarePrecise Research is a service division of CarePrecise LLC that charges for searches, to facilitate meta data needed by our clients for their research projects. As a business, CarePrecise cannot perform unlimited no-charge work to produce multiple counts of, for instance, email addresses available for a narrow type of provider in a very small geographic location. Because of the time and cost involved, we limit searches to three per customer, or potential customer, before a purchase is made, unless a consulting arrangement is current. After a purchase, such as an email list, the three-count clock for free searches is reset. Alternatively, if more than three pre-sale counts is desired by a customer, we will invoice a processing fee. Processing fees are calculated based on complexity of the search; depending on the type of search involved, we will charge a pre-paid fee per-processing loop of between $80 and $100 per loop, or an hourly research rate of $145 to $165 per hour. These special search processing fees are in addition to any standard processing fees that may apply.

Because very small criteria sets (zip codes, provider types, etc.) place an undue burden on our personnel and systems when exceptionally small orders are likely to result, CarePrecise may decline to quote an order, or may quote the order with a pre-paid processing charge.

Shipping Policy

Most CarePrecise products are downloadable, but can be delivered via private SFTP if preferred.

In most cases, orders are shipped on the same day payment is received, except for weekends and holidays, when orders are shipped on the next business day.

Rush shipping is available, and may be ordered using this option for any purchase. All physical shipment orders except rush orders are shipped USPS First Class from Tulsa, Oklahoma. Rush shipping is USPS Express Mail from Tulsa, Oklahoma.

Payment Policies

CarePrecise accepts credit cards, PayPal, Stripe, checks and money orders drawn on U.S. banks, and international ACH bank transfers, as well as payments through Bill.com. All invoices and payment information is confidential and secured, and may not be shared by users. For details, please review Payment Policies here.

Refund and Exchange Policy

CarePrecise products consist solely of digital information, thus it is not possible to accept returns and ascertain that the buyer is no longer in possession of the data licensed by CarePrecise. For this reason, no refunds are available on any purchases.

Products consisting primarily of electronic data which may be copied and used even if the original copy of the product is returned are not eligible for refund or invoice forgiveness in whole or in part. These products include but are not limited to CarePrecise datasets, CP ListMaker, and custom datasets. Such products are not eligible for full or partial refund or exchange or for forgiveness of payment of the invoice.

Services such as advanced technical support or custom data extracts are not eligible for refund under any circumstances outside of the strictly limited "email deliverability guarantee" as defined here.

Accidents do happen, and now and then a customer pays twice for the same order. When this occurs CarePrecise will refund the overpayment and retain a minimum charge of 3.5% (three and one-half percent) of the original price paid, and/or any other transaction-related expense, to cover unrecoverable costs to CarePrecise.

An invoice sent by CarePrecise, once accepted by the customer and/or bearing the customer's Purchase Order number, represents a contract to pay the full amount of the invoice. Once a product has been delivered to the customer, the customer agrees and affirms that it is bound to pay the entire unpaid amount of the invoice, plus any delinquent fees, collection costs, or other costs levied by CarePrecise.

In the event that a credit card or other payment dispute results in a chargeback, all charges and costs will be placed in collection, and may result in legal action. CarePrecise is aggressive in enforcing this policy. Please review our extensive product information carefully, ask questions, understand our policies, and be sure that the product you purchase is what you want!

By electing to purchase from CarePrecise, customer enters into purposeful agreement with CarePrecise LLC as to the terms of the invoice and these Policies.

Licensing Policies

The "product" purchased from CarePrecise is a license to use software and/or data provided by CarePrecise. CarePrecise software and data products are licensed for use solely by and for the sole benefit of the party purchasing the product unless specified otherwise in writing. In general, all products are offered for single-user/team, single installation use, and distribution is prohibited unless one of the additional license options is purchased. For the licensing considerations for your particular product, please refer to the license information provided with the product specifications and packaged with your product. To obtain a copy of the licensing information (End User License Agreement - EULA) for a product, click below:

Copyright and Terms of Use

The information, data structures, programming, code and text materials associated with CarePrecise published materials and websites are protected by US and international copyright owned solely by CarePrecise, all rights reserved. Users/visitors agree that materials may not be reverse-engineered, copied, reproduced or re-applied in any manner whatsoever unless specific license has been granted in writing in an End User License Agreement (EULA) or other licensing document, and in such case, only in such manner as specified in the document.

Use of the CarePrecise website affirms agreement on the part of the user/visitor that no use shall be made of the website, its content, programming or code other than in the limited scope of being viewed and read for information on CarePrecise products and services in search of related products and services for purchase by the user/visitor. Any use or appropriation of content, programming or code to compete with or disparage or defraud or in any way be used to the detriment or potential detriment of CarePrecise, its agents, employees, or officers, is contrary to these terms and shall be construed as a violation of the Terms of Use. Visitors agree that CarePrecise may track user's use of the site and obtain identities via third parties.

Support Policies

CarePrecise strives to provide the very best customer support. Every CarePrecise data product and software title comes with limited free technical support for a period of time after purchase. To review specific support policies and additional support options, visit our Support page.

Disclaimers, Disclosures, Trademarks

Data fields shown as contained within product files are populated with content from the CarePrecise LLC central reference data store. This data is compiled and processed on an ongoing basis, with monthly update releases, from public and proprietary sources, including the complete National Plan & Provider Enumeration System (NPPES) data submitted by the providers themselves, Medicare Provider Enrollment Chain and Ownership System (PECOS), List of Excluded Individuals/Entities (LEIE), Medicare claims data, and other US federal sources obtainable under the Freedom of Information Act (FOIA) and provided monthly by the U.S. Department of Health and Human Services and Office of Inspector General of the U.S. Department of Health and Human Services, and from the U.S. Census Bureau, a division of the U.S. Department of Commerce, agencies of the U.S. federal government, the United States Postal Service (USPS), and other public and proprietary sources. With the sole exception of healthcare provider email addresses, all data pertaining to individual or organization healthcare providers in CarePrecise LLC products is obtained from sources cleared for public use by the Centers for Medicare and Medicaid Services, an agency of the U.S. Department of Health and Human Services, and, as such, the data may be freely used by CarePrecise LLC customers for any purpose except uses prohibited in relevant CarePrecise data use licenses. Healthcare provider email addresses are obtained from CarePrecise LLC partners, including medical journals and other curated contact data. Neither CarePrecise LLC nor its shareholders, partners, affiliates, or vendors are responsible for data maintained by these or other source providers. All HIPAA-covered entity healthcare providers in the U.S. are required under the Federal NPI regulation to provide their information to the NPI Registry, a federal database of healthcare providers, and to update their records within thirty days of any change in that information. Some sources of data are updated at the source every month, others quarterly, annually, or on different release frequencies, and some sources involve a release delay to allow for provider comment prior to release. Review data descriptions on the documentation page for the greatest detail. Data is provided "as is" and in accordance with the Freedom of Information Act (FOIA) and e-FOIA amendments, and relevant data dissemination notices. While these sources are considered among the most reliable available, no warranty is expressed or implied as to the accuracy, completeness, timeliness, fitness for any purpose, or absence of processing errors of the information presented here or in any CarePrecise LLC product or service, nor that the data structure will not be changed in the future as necessitated by source data, beyond the diligent effort to include all released data. Nothing in the product descriptions, in writing or verbal, may be construed as a warranty, guarantee, or representation of deliverability, save a deliverability guarantee on email addresses as may be in force. All data ages between updates, and it is reasonable to expect that a portion of records will contain contact information that is incorrect or for other reasons undeliverable. Not all fields are populated with data for every record except where indicated; some fields are not populated due to restrictions imposed by a data supplier even though a field may be present for later use; some fields may have previously been populated but may currently be deprecated. Where percent of records populated is quoted, the percent quoted is subject to variation upon delivery as data is continuously updated. To determine a provider's eligibility to practice and/or to bill Medicare or other health plans and carriers, or to in any other way perform professional activities, users should not rely solely on data included in CarePrecise LLC datasets, particularly regarding alleged fraudulent or infraction activity given as reason for listing in data on excluded providers (records carrying "sanction", "desanction", "warning" and/or "exclusion" identifiers or flags). Data which has been in-matched using algorithmic rather than direct means will include a percentage of error; such data is labeled as such in the documentation. Algorithmic in-matching logic and processes are proprietary trade secrets. Subscriptions are fulfilled with quarterly or monthly releases containing the most recently processed data from all pertinent sources. As the products are digital and cannot reliably be recovered, no refund offer is made, and no refunds will be given for any reason unless so expressed in this paragraph. All data relative to contact information, including but not limited to names, addresses, telephone numbers, and fax numbers, with the exception of email addresses, is aggregated from publicly-available information cleared by the Freedom of Information Act (FOIA) for release to the public, and purchaser agrees that CarePrecise LLC shall not be held liable for errors, omissions, abuse, or misuse of the information. Purchaser affirms and agrees that its use of the information will be in compliance with all applicable local, state, federal and other laws and regulations, both within and outside the United State of America. CarePrecise LLC, its agents, assigns, employees, and contractors accept no responsibility for errors, omissions, inaccuracies, timeliness of delivery, or other act of commission or omission, and liability, by any cause whatsoever, and liability is capped at the product purchase price. Purchaser of any CarePrecise LLC product or service acknowledges and agrees to these terms and limitations and to the same as contained in the CarePrecise LLC Policies page. Products are licensed to the customer for their use only unless a separate contractual agreement has been executed between the customer and CarePrecise LLC; all intellectual property including but not limited to data structures, program code and information content remain the property of CarePrecise LLC. Refer to the Policies page. Purchase of a CarePrecise LLC product affirms understanding and acceptance of these policies and this information, and affirms that use will conform to the product's license agreement, and the Purchaser understands and affirms that the act of purchase enters the Purchaser into purposeful agreement with CarePrecise LLC as to these terms and conditions. Pricing for CarePrecise LLC products published on its website are licensed for a single user/single team use and may not be used "site-wide," placed on a network, or otherwise shared without express permission in writing from CarePrecise LLC. Any form of dissemination, sharing, making public, distribution, or derivative product, whether or not for profit, is strictly forbidden without an alternative licensing arrangement; such licensing arrangements are available - please contact CarePrecise Sales for terms and pricing.