CarePrecise guarantees 95% valid, verified email addresses, and will make monetary adjustments for hard-bounced invalid addresses for any number of addresses over 5% of the original purchase. See Refund/Credit Eligibility below. CarePrecise will issue a refund of the paid per-address email price, for undeliverable emails, defined as "invalid," on the following basis: For non-free email domains - 100%; for free email domains (aol, hotmail, etc., and domains of Internet Service Providers such as att.com, cox.net, etc.) - 50%. We do not refund for other items that may be included on the invoice. Credit Pack purchases are eligible only for email credits in lieu of cash refund.
Because a wide range of technical issues and other situations can cause a valid email address to "bounce," such as server timeout, spam detection, full inboxes, out-of-office situations, message body and subject line content, and others beyond the control of CarePrecise, rebates can only be given for those addresses that meet the eligibility criteria below.
How CarePrecise Verifies Email Addresses
Approximately every four to six weeks our entire email inventory is subjected to rigorous verification. We take these results into our email grading system, which assigns a grade. The highest graded addresses represent multiple successfully-delivered tests, and a middle grade represents addresses that are verified as valid, but may have had a "temporary mailbox full" or other temporary reason that the email did not deliver. Addresses that do not pass verification are removed from availability. Every four to six weeks we audit the entire email inventory for performance, beyond just valid email addresses, so that we can determine the best ("Preferred") email address for individuals with more than one in our system. Information is also gathered from large email campaigns sent by some of our larger customers to determine opens and bounces, and to assess real-world deliverability, further informing email preference. The CarePrecise Preferred Email™ grading system is unique in the industry, and proprietary.
Refund/Credit Eligibility
Because the shelf life of email addresses can be brief, the mailing must have been sent within 21 days of purchase, documented by the sending service's dated bounce report, and request for rebate must be received within 45 days of purchase. Requests for rebate must include:
- A copy of the report provided by your third-party email campaign service listing the email addresses that were undelivered and the reason for the bounce, with eligible addresses being those that were undeliverable by reason of the email address being "invalid." Accepted email campaign bounce reports are listed below. No other proof will be accepted.
- The name of the download file we delivered to you, which will appear similar to this: "HealthCorp20201007.zip"
- The full text of the email message, the From email address and Subject line. Email messages that do not comply with the U.S.CAN SPAM Act, and email that is sent with multiple email addresses in the Blind Copy (BCC) line, are ineligible for rebate, refund, or credit, as these issues will negatively affect the delivery rate. See the guideline for sending email.
- Your request must come from the email address that you used to request your count and quote or the email address you used to make your payment.
Send Us Your Bounce Report
Don't hesitate to send us your bounce report. We need to know when an email address becomes invalid, and bounce reports from our customers are one of the best ways we can gain access to real-world results. By submitting a request for a refund or credit, you are helping CarePrecise and the broader healthcare community to communicate more effectively.
CarePrecise recommends running verification on email lists immediately before a campaign, and sending any marked lower than the top deliverability rating in small bursts to help avoid flagging by spam detection technology, although this is not a requirement for this guarantee.
If we are unable to determine the validity of some of the bounced emails, we may elect to run a re-verification process through a third-party service in order to adjudicate eligibility for refund or credit, at our own expense, and will not be liable for payment of refund or credit should testing reveal that email addresses are valid at the time of testing. Final decision of validity rests with CarePrecise LLC.
Your Refund or Credit
The "paid per-address email price" is calculated as the net amount paid as listed for the product divided by the number of records in the delivered file after any discounts or promotional offers are applied, and does not include any related consulting or processing fees, or other non-email items that may be itemized on the order.
Accepted email campaign bounce reports include Mailchimp, ConstantContact, Brevo, and other reputable, mainstream, U.S.-based bulk email distribution services. Email sent by manual means such as Outlook, Thunderbird, or other local email client which does not produce a compiled bounce report, are not eligible for rebate. Email campaigns sent using very inexpensive foreign email senders may not be eligible for rebate. Email at free domains tend to change more frequently and thus bounces are rebated at the 50% rate. We do not rebate for free email addresses by reason of a verification service merely identifying the address as a free address, unless the address actually bounces and is judged to be "invalid." Spam-listed (blacklisted) and greylisted sender domains (the domains from which the emails were sent) are not eligible for rebate.
In lieu of a rebate, customer may opt for a credit on future email orders at twice the value. For example, a credit of $100 toward future CarePrecise purchases may be requested in lieu of a rebate of $50 on all non-free email addresses. Free email addresses ("free domain" as explained above) will be credited at the price paid. Credits may be applied to any future email order for up to 90 days from the date of purchase. For Credit Pack customers, only the credits option applies, under the same percentage calculations, with no cash refund offered.
The guarantee warrants that 95% of email addresses are not undeliverable because they are invalid. Refund or credit will be calculated for the percentage of invalid email addresses that exceeds 5%.
Deliverability guarantee is applicable to email addresses only, and does not apply to postal address, phone, fax or other data included in your purchase.
Final decision of rebate, refund, or credit rests with CarePrecise LLC. This guarantee supersedes all prior email guarantees and may not be applicable to some "specially priced" or "promotional" email list pricing, if so stated on the invoice. This guarantee is strictly limited to the above terms.
- Information about bounce adjudication, and ways to help your email get delivered...
- Take a look at the CarePrecise Preferred Email Manual...